Service Return & Refund Policy

NerveMind AI, Inc. participates in various startup ecosystems, accelerator programs, technology initiatives, referral programs, marketplace listings, promotional campaigns, and partner channels. These may include, without limitation, cloud providers, startup programs, incubators, venture platforms, technology alliances, referral partners, marketplace operators, and similar ecosystems.

Regardless of the channel through which a Customer discovers, accesses, purchases, redeems, or subscribes to NerveMind CGOS, the Customer's purchase, subscription, access, and continued use of the Services are governed exclusively by the legal agreements, commercial policies, Terms of Service, Privacy Policy, Acceptable Use Policy, Subscription Agreement, and Refund Policy published by NerveMind AI, Inc..

Participation in, or referral from, any third-party program does not modify, supersede, or replace the contractual relationship between the Customer and NerveMind AI, Inc..

NerveMind CGOS is an enterprise software platform delivered as a Software-as-a-Service (SaaS) offering and licensed digital product. It is an Enterprise AI Governance Operating System designed for governance, runtime control, enterprise policy enforcement, auditability, human authority workflows, and enterprise AI operations.

NerveMind CGOS is not marketed or sold as a consumer AI chatbot, conversational assistant, entertainment application, or general-purpose AI application. Customers acknowledge that the platform contains enterprise capabilities intended for professional, organizational, technical, governance, compliance, security, and operational use cases.

Except where required by applicable law or expressly stated in a written agreement executed by NerveMind AI, Inc., all purchases, subscription fees, implementation fees, onboarding fees, professional services fees, and digital software license fees are final and non-refundable after access to the Services has been provisioned.

Refunds will not be provided solely because:

• the Customer changes their mind;
• the Customer determines that the platform is not suitable for their intended use after purchase;
• the Customer does not utilize available features;
• the Customer expected functionality not expressly described in official product documentation;
• the Customer requires additional onboarding, training, or implementation assistance;
• the Customer does not achieve anticipated business outcomes;
• the Customer elects not to continue implementation;
• the Customer decides to migrate to another solution.

Customers are responsible for evaluating whether NerveMind CGOS meets their organizational requirements before purchasing a subscription or commercial engagement.

Customers are responsible for evaluating the platform and ensuring it meets their requirements before purchase. NerveMind AI, Inc. provides documentation, onboarding resources, demonstrations, and support as applicable, but dissatisfaction arising from unmet expectations, lack of product familiarity, or failure to use available capabilities does not, by itself, create an entitlement to a refund.

NerveMind AI, Inc. is not responsible for refund policies, promotional commitments, marketing representations, billing practices, credits, incentives, or commercial terms offered independently by any third-party organization, referral partner, marketplace, startup program, accelerator, technology partner, or affiliate unless expressly agreed to in writing by NerveMind AI, Inc..

Any disputes relating to third-party incentives, promotional credits, cloud credits, vouchers, startup benefits, or external program eligibility must be resolved directly with the applicable third-party organization.

If the Customer experiences a verified technical issue that materially prevents access to the NerveMind CGOS platform due solely to a service failure within NerveMind AI's production environment, NerveMind AI, Inc. will use commercially reasonable efforts to investigate, diagnose, and remediate the issue.

Examples include, without limitation:

• verified platform-wide service outages;
• authenticated service availability failures;
• persistent server-side errors;
• production infrastructure failures materially preventing access.

Temporary maintenance, scheduled upgrades, internet connectivity issues, customer-side configuration issues, third-party infrastructure failures, unsupported environments, or issues caused by external providers do not automatically qualify for refunds.

Where applicable, any service credits, remedies, or support commitments shall be governed by the applicable Subscription Agreement or Service Level Agreement (SLA), if one exists.