SLA & Support
Enterprise support tiers — enterprise-grade governance infrastructure from NerveMind CGOS.
Overview
SLA & Support is part of the NerveMind Cognitive Governance Operating System (CGOS): a tenant-scoped control plane for governed AI runtime, evidence-backed decisions, and operator-visible enforcement — not observability-only tooling.
Capabilities
- SLA document available under enterprise terms
- Enterprise support and incident reporting paths
- Service status and health endpoints
- Escalation via org-admin and support tickets
Operational boundaries
NerveMind CGOS provides operational governance infrastructure — awareness, traceability, and human authority — not autonomous legal interpretation or certification claims unless explicitly stated in a signed agreement.